Two thumbs up for Making Memories

I got my replacement slice yesterday in the mail.

It was so easy. I sent off the broken one about a week and a half ago. I got an email from the customer service rep that they received it, which was on the January 5th. She told me that they were going to test it and would send out a replacement no later than the 6th. Two days later I got my new slice along with some nice freebies :-)

The customer service rep that was assisting me in this whole process made it very easy. She placed no blame on me, and just replaced it, no questions asked.

I understand that not everything is going to be up to standards to the manufacturer, because there will always be one that gets through, but it's nice to come across a company that is true to the warranty. It should just be good business to get a replacement if the one you buy is not up to par, but this isn't always the case.

Dealing with Making Memories was such a breeze. Two thumbs up! I will definitely purchase from them again.